Returns and Exchanges
New/Unused Product Returns/Exchanges
Due to the custom nature of GrayFab products, we will not be excepting returns or exchanges for new/unused products.
If you notice a mistake on your order before it has shipped, please contact Customer Service right away. You can do so by going to the Contact Us tab. Please include your order number and a description of the changes you would like to make to your order.
Application/Fitment Issues/Damaged Items
All application, fitment, damaged or missing items must be reported to GrayFab as soon as possible. Please read individual sections below for specific details.
Customers are responsible for checking the compatibility section of each product page to ensure the parts are compatible with their vehicle.
You have 7 days to report items that are received damaged to GrayFab. Please email photos of all sides of the shipping box, a photo of everything included in the order, as well as up close photos of the product that is damaged. From there we will open a claim with the shipping courier, and if approved by the courier, we will refund back your original shipping.
Any domestic orders that are refused or non-deliverable will be subject to a return handling fee and will be processed in accordance with our standard return policy.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package and will be discarded by the carrier. The customer will not be eligible for a refund or credit for their order and the products abandoned will not be retrievable.
The standard warranty policy is for 1 year from the delivery date unless otherwise stated. GrayFab will only warranty manufacturer related defects NOT related to installer error, modification, improper use or vehicle failure.
The following products are not warrantied by GrayFab; consumable products, including but not limited to, ball joints, polyurethane bushings, heim joints, products that are not manufactured by GrayFab, including, but not limited to Fans, radiators and other OEM or aftermarket products in new or used condition. For items not manufactured by Grayfab, the manufacturer warranty may cover the claim.
All warranty claims will be resolved at the discretion of GrayFab. GrayFab should be notified first of all claims in order to resolve the issue as soon as possible.
There are two options for warranty claims that are within 30 days of delivery:
1) Customer pays 100% for New replacement part(s) to be shipped. Customer then ships back the warranty part(s) to GrayFab. Once part(s) are received and inspected a full refund will be issued for the full part(s) cost.
2) Customer ships the part(s) back to GrayFab. Upon warranty verification new or repaired part(s) will be shipped to the customer.
Warranties are non-transferable, and only apply to the original purchaser of the product(s). GrayFab will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing. GrayFab does not guarantee that any products will be warrantied until this process is complete. In some cases, warranties will be denied and GrayFab must return the product(s) at the expense of the customer.
GrayFab is not responsible for any damages that may have occurred by using the products that we sell. GryaFab does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by GrayFab, including labor or product coverage. GrayFab will only replace the defective product that was originally purchased from GrayFab, once it has been verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by GrayFab under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. GrayFab will only ship replacement products to the original address that the items were shipped to. The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.
To initiate a return or exchange, please send an email through the Contact Us tab with your order number and the reason for your return. From there Customer Service will reach out directly to you.
If new / unused returns are received damaged, you will be responsible for filing a claim with the shipping carrier. GrayFab is not responsible for poor packing or any damage caused by the shipping courier.
Please note: All returns must go through GrayFab Customer Service; any unexpected packages or returns will be denied.